RETURNS & EXCHANGES

Your satisfaction is our top priority. If you're not completely in love with your purchase, we offer a 2-day Return & Exchange Policy.

 

Damaged or Faulty Items: If your item arrives damaged or faulty, we offer a full refund. Please notify us via email within 2 days of receiving your item, and we will process the refund. 

Return & Exchange Timeline: Items must be postmarked within 2 days of the delivery date to qualify for a return or exchange. 

Eligibility Requirements: To qualify for a return or exchange, items must be in their original, unused condition: - No alterations (e.g., hair coloring, trimming, or cutting) - Unworn, unwashed, and undamaged - Lace must be uncut, untorn, and in original condition - Must include original packaging and proof of purchase 

How to Process a Return: 

Email us at support@olaindra.com with the subject line "Returns" and include your order number, name, and reason for the return. 

For damaged items, please attach a photo of the damage. 

We will provide you with return shipping instructions. 

To avoid lost packages, we recommend obtaining proof of postage or tracking information. We are not responsible for lost return shipments. 

Refund Process:

Once we receive and inspect the returned item, you will receive a confirmation email regarding the status of your refund. If approved, the refund will be processed, and the credit will be applied to your original payment method.